Frequently Asked Questions
At ITUT Express Group, we understand that navigating logistics and delivery services can raise several questions. Here are some of the most frequently asked questions to help you better understand our services. If you don’t see your question here, feel free to contact us directly!
What areas do you serve?
We primarily serve Indiana and its surrounding states. Our delivery services extend to multiple regions, ensuring quick and reliable shipments for businesses and individuals across the area.
How can I request a same-day delivery?
To request a same-day delivery, simply visit our “Same-Day Delivery” page and fill out the necessary details, including the package’s dimensions, destination, and urgency. Our team will confirm the availability and arrange the fastest delivery possible.
Do you offer tracking for shipments?
Yes! We provide real-time tracking for all shipments. You can track your package using our online tracking tool, which gives you live updates on your shipment’s status. You will also receive notifications via email as your delivery progresses.
Can I schedule regular pick-ups for my business?
Yes, we offer scheduled pick-up and delivery services for businesses with recurring shipping needs. You can set up daily, weekly, or custom schedules that suit your operational needs. To get started, contact us to discuss your requirements.
Do you handle specialized or fragile shipments?
Absolutely! We specialize in handling fragile, perishable, high-value, and oversized shipments. Our team ensures that all such items are packaged securely and transported with the utmost care to guarantee safe delivery.
How do I know if I need specialized shipping services?
If you are shipping delicate items, such as electronics, artwork, or temperature-sensitive goods, or if your shipment is particularly large or high-value, we recommend opting for our specialized shipping services. Our team can guide you through the best shipping options based on your needs.
What is last-mile delivery, and how does it benefit me?
Last-mile delivery refers to the final leg of the shipping journey, where the package is delivered directly to the customer’s doorstep. For e-commerce businesses, last-mile delivery is crucial for ensuring that products are delivered on time and with excellent customer satisfaction.
Can I get a quote for my shipment?
Yes! You can easily request a quote for any of our services by filling out the form on our website. Please provide as much detail as possible, including package size, weight, and destination, so we can offer the most accurate pricing.
Do you offer warehousing services?
Yes, we offer comprehensive warehousing and distribution services, including secure storage, inventory management, and order fulfillment. If you’re looking to streamline your supply chain or store goods safely, our team can help manage your inventory efficiently.
How do I contact customer service?
If you have any questions or need assistance, you can reach our customer service team by phone, email, or via our online contact form. Our dedicated team is available 24/7 to help resolve any concerns you may have.
What happens if my shipment is delayed?
While we strive to ensure timely deliveries, unforeseen circumstances such as weather, traffic, or other factors may cause delays. If your shipment is delayed, we will notify you immediately and provide updates on the new delivery time. Our team is committed to resolving any issues as quickly as possible.
Are there any restrictions on the types of goods you can ship?
We follow all legal and safety regulations regarding the transport of goods. Certain hazardous materials, restricted items, or illegal substances cannot be shipped through our services. If you’re unsure, please contact us for clarification on whether your goods are eligible for shipping.
How do I set up a scheduled delivery or pick-up?
To set up a scheduled delivery or pick-up, simply contact us via phone or our website. We’ll work with you to create a customized delivery schedule that fits your needs, whether it’s daily, weekly, or based on specific days.
How do I cancel or reschedule my delivery?
If you need to cancel or reschedule a delivery, please notify us as soon as possible. We require at least 24 hours’ notice for cancellations and will do our best to accommodate rescheduled delivery times based on availability.
How secure is my shipment with Itut Express Group?
We take the security of your shipments seriously. We use advanced tracking technology to monitor each package’s progress, and we offer specialized handling for fragile or high-value items. Your goods are safe with us every step of the way.
Still Have Questions?
If you need further assistance or have any other inquiries, please don’t hesitate to Contact Us. We’re here to help!